Great news! I figured out the problem with my DSL connection.
It is not September.
Does this make no sense at al;? Good! We're on the same page.
Let's rewind to around August 20, when I signed up for AT&T DSL. I did it online, then had to call them to finish it up. I was told that the activation would be August 29. Or that's what I heard. This seemed slow, but not totally ridiculous.
But what would Corporate America be if not totally ridiculous?
From a location other than my apartment I was able to use their convenient chat support. Really great. Nice guy. Helped work through step by step. We finally figured out the problem: It is not September.
AT&T: "I see that the service activation date is set to 9/29/2011."
Me: "9/29, as in september 29?"
AT&T: "However, as you have installed the equipments, I would like you to contact our sales team and they will activate your services as soon as possible."
Me: "Is there any way to do that online?"
Me: "I mean, that must be a typo. That would be an activation date over a month from when I signed up"
I got the equipment only a few days after I signed up. They did not wait around on that. In fact, I got a "we've sent your stuff" email the same day. It arrived soon after. This was not "cheap slow shipping", but a bit short of "expensive overnight". Why... Why would they spend the money to quickly get something that is not need for a MONTH?
Now I have to get more minutes for my phone so I can call them and hopefully convince them how incredibly stupid this is, and as an added bonus, might convince them to activate it sooner.
This is a truly remarkably stupid situation.
Posted by Klepsacovic at 1:22 PM | Wednesday, August 31, 2011
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