Of customer service: a bad poem

It's the day after Christmas and I have time to spare.Let's go see some pandas dance through the air
Log in and play
Yet I must complain
Because a simple request
Cannot be processed

Locked and suspicious
On account of location?
I am back home, on Christmas vacation.

No problem at all, just send me the mail
And this is when begins the fail

That's shady too, so as some proof
Answer a question
from back years more than two

Failed and failed, blocked for 12 hours!
This is the help that customer service offers
Not a mention those years
Of a question so dear
That they'd kick me out
If I ever forgot

No worries, I said, Blizzard is here
I'll just explain that my account's secure
Here's a phrase and here's a key
Don't you know that it's me?

Verification!  Aunthentication!
To the email...
But there lies the fail.
My account is not hacked and my computer secure
I just forgot my email password
May I change that bit?
It's not a topic
Maybe a ticket?
but I must log in (fuck it)

Let's try the phone.
I'll wait on hold.

This better not be a daily.

 End of poem.  I called and didn't have a very long wait.  And they play WoW music during it.