Giving someone a reward is easy, but does it actually make any difference? I've analyzed all my data on new and returning characters in the top ten MMOs and found no effect. Note: I have absolutely no data. Since the traditional approach does not appear to be working, here are some alternatives.
Here's what changed
There are patch notes and maybe spell tips, but do those help? Of course not. If they did, then players would be all up ins that game.
Instead, give a narrative of what happened. Say which awesome abilities are gone, admit that the new ones aren't as good, and give a general idea of how the class is completely unrecognizable. To go along with this, check the most recent play time of more than ten minutes (that is just confused stumbling, like a drunk man with no light poles), and then say how things are different relative to then. Is your melee class now a spell caster? Does your spell caster use strength for some reason?
Bag Organizer
"What's all this shit in my bags?" Not only does the player not remember putting this stuff in there (reverse-hackers?), they have no idea if it is any good. You come back with three empty slots and end up rage-quitting immediately, or at best, spend two hours figuring it out, only to quit because your first new impression is that the game is a miserable mess of bag management.
To help, give returning players an automated analysis of the contents of their bags. What is the median sell price over the past month? Is this piece of gear better than something you'll get from the new content that drew you back in?
Here's how bad you are
Last time I played I was hot stuff. I was awesome and did cool stuff. Now I'm not sure what's going on. Rather than surprise players by leaving them to get horribly stomped in PvP and perhaps PvE as well, just bluntly inform them that on a scale of one to ten, their gear is now a zero. Then show them some options on fixing that, such as "go to noob island of free epics to get up to two" or "die a lot in absurdly unbalanced PvP to get to a four".
Your guild master was arrested for selling meth
Who hasn't come back to a disbanded guild? Or as GM of a guild that is inexplicably flagged as "kill on sight" due to some misdeeds in your absence? Give returning players some idea of what happened, whether that was a mass transfer, a mass quit because of the same expansion that made you leave, or the Rapture (nope, you're not in).
The Ancient
It's a title to indicate "I wasn't always this awful, give me a moment and I'll show you how good I can be. Or at least I will spend the entire run telling you how good I used to be, because let's face it, the years away due to a brief 'misunderstanding' the a mob boss did not make me a better gamer.
Here's what changed
There are patch notes and maybe spell tips, but do those help? Of course not. If they did, then players would be all up ins that game.
Instead, give a narrative of what happened. Say which awesome abilities are gone, admit that the new ones aren't as good, and give a general idea of how the class is completely unrecognizable. To go along with this, check the most recent play time of more than ten minutes (that is just confused stumbling, like a drunk man with no light poles), and then say how things are different relative to then. Is your melee class now a spell caster? Does your spell caster use strength for some reason?
Bag Organizer
"What's all this shit in my bags?" Not only does the player not remember putting this stuff in there (reverse-hackers?), they have no idea if it is any good. You come back with three empty slots and end up rage-quitting immediately, or at best, spend two hours figuring it out, only to quit because your first new impression is that the game is a miserable mess of bag management.
To help, give returning players an automated analysis of the contents of their bags. What is the median sell price over the past month? Is this piece of gear better than something you'll get from the new content that drew you back in?
Here's how bad you are
Last time I played I was hot stuff. I was awesome and did cool stuff. Now I'm not sure what's going on. Rather than surprise players by leaving them to get horribly stomped in PvP and perhaps PvE as well, just bluntly inform them that on a scale of one to ten, their gear is now a zero. Then show them some options on fixing that, such as "go to noob island of free epics to get up to two" or "die a lot in absurdly unbalanced PvP to get to a four".
Your guild master was arrested for selling meth
Who hasn't come back to a disbanded guild? Or as GM of a guild that is inexplicably flagged as "kill on sight" due to some misdeeds in your absence? Give returning players some idea of what happened, whether that was a mass transfer, a mass quit because of the same expansion that made you leave, or the Rapture (nope, you're not in).
The Ancient
It's a title to indicate "I wasn't always this awful, give me a moment and I'll show you how good I can be. Or at least I will spend the entire run telling you how good I used to be, because let's face it, the years away due to a brief 'misunderstanding' the a mob boss did not make me a better gamer.
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